AMOYA CONNEKT
WHY CHOOSE US?
We provide dedicated technical support around the clock to ensure you stay connected at all times. We have an established Network Operations Centre (NOC) serviced by experienced agents.
This makes it easy for us to provide our customers with managed services:
- A World-class Service Desk with secure access
- Integrated Ticketing system for tracking and SLA management
- Service Desk disaster recovery & remote operations
- Capability
- Integrated approach to network and project management
- Web-based portal for customer access to network incidents overview and logging of support requests
- Single point of interface for all customer interaction (SPOC)
The Integrated Network Operations Centre (NOC) is an Integrated Performance, Network and Services Operation Centre. State-of-the-art infrastructure, flexible and customizable processes with cloud-based software solutions.
The service desk acts as a single point of contact for all customer requests and provides proactive support services to enhance the reliability of customer networks while reducing the CAPEX and OPEX costs associated with monitoring, running and maintaining networks.
AMOYA BENEFITS
- Minimal Capex Investment instead of building own operations center.
Reduced Opex – people costs, operation surveillance and analysis reduced. - Provides single point of contact for all network or equipment issues and can initiate all maintenance services, including:
- Customer technical assistance services
- Network surveillance services
- On-site maintenance
- Remote dispatch
OUR Values
- Reliability
- Quality
- Efficiency
- Affordability
- Innovation
